Click on 'Start New Order' on the main page banner. The estimated delivery time to your location will be shown upon selecting your delivery address. Start adding items from the menu to your shopping bag. If you haven't logged in, you need to sign in before adding items. When you've finalised your order, click the 'CHECKOUT' button at the bottom of your shopping bag.
An email with your account details has already been sent to your registered email address. If you haven't received this, click on 'FORGOT PASSWORD?' and we will send you another email with instructions.
Click on 'I'm a new customer'. Key in your delivery address, proceed with the registration by keying in your personal details and agreeing to our terms and conditions. Your account is now ready.
You can add a new address by going to the 'Address Book' section in 'My Account' menu, or by clicking on the 'ADD A NEW ADDRESS' button when you start ordering.
Your stored delivery addresses can be modified by clicking Address book in 'My Account' menu. You may add up to 5 delivery addresses in total. If you need to add more, please delete an existing address.
We're sorry but this feature is not available for now. Please register a new email account to start ordering now.
For security reasons, McDonald's cannot access your email account.
Click on 'FORGOT PASSWORD?'. Enter the email address you registered with, and further instructions will be emailed to you. Please also check your Junk/Spam folder if you do not receive this email within 10 minutes.
Register a new account with an email address (different from your previous one) to start ordering.
Once you've signed in to the site with your username and password, select 'My Account' from the menu and click on 'Account Settings'. You may change your account information there.
Yes, you can share the same account. You will need to use the same log in details but cannot do this at the same time. For convenience and safety, it is recommended that each member registers a new account. Remember, it's free!
We are constantly updating our mapping system to cover all the addresses within each delivery restaurants radius. You can insert your address in the pop up registration window, and leave your address for us to alert you when we are in your area. Alternately, please contact our contact centre to ensure your address does fall in the delivery radius. 0860 623 623.
We are in the process of rolling out McDelivery to as many viable stores nationwide as we can. Please email us on firstname.lastname@example.org so we can check your area and when it may or may not be due for McDelivery.
Quality and service is our key driver so we have kept our radiuses limited in order to comply with this. Please email us on email@example.com and we will track all queries in each area on this topic and review the radius distance should the volume warrant it.
Yes. For orders through the contact centre it is R20. For orders online and via mobi site it is R15.
Contact Centre costs are higher as we have telephonic and advisor costs to add on. We recommend always ordering online as it is more cost effective and enables us to give you better offers.
This depends on the store you order from. Times will vary between 5am - 10:30pm.
Unless some items are not suitable for delivery, almost all of our menu items are offered through McDelivery. You can see McDelivery menu by pressing the "Browse Menu" on this site.
No. all Breakfast items can be ordered between 5:00am - 10:30am, opening times vary on the restaurant, as well as LIMITED regular menu items (store dependent). All other menu items can be ordered from 10:30am onwards. Please see terms and conditions for any exclusion.
To amend the items, you may click on the edit icon where you may change the quantity or the choice of items. Once amendments have been made, click 'SAVE' to reflect the changes. To delete the items, you may click on the delete icon where you may remove the selected items.
Click on 'ORDER IN ADVANCE' from the home page and select your delivery time and address. Choose items from the menu and click the 'CHECKOUT' button when you're done. If you haven't logged in, you need to sign in before selecting menu items.
You can pre order up to 3 days in advance and at least 2 hours in advance of delivery.
This is due to changing promotions and stock availability.
For orders over R400, the expected delivery time will be longer. Customer Care will contact you via your registered contact number.
User can add condiments by going to the Order Details widget on the right column of the menu page.
User can click on the pen icon to edit amount of condiments. Please note that you may be entitled to a certain quantity of free Nugget Sauces (Jalapeno, BBQ and Sweet & Sour), depending on your order. Additional units of Nugget Sauce will be charged for.
Click on 'Track My Order' from the top menu and enter your order number (you can find your order number in the confirmation email sent to you after your payment was received).
You will receive an order confirmation email at the email address you registered. Please check your e-mail Junk/Spam folder.
The delivery time is subject to weather conditions and quantity of the order. Please press the "Track Order" to check the expected delivery time.
You can pay by either cash or card.
Unfortunately you may not use 'Be Our Guest' cards on McDelivery.
You will be asked to ender a coupon code prior to checkout to confirm your final order total. Please input the promotional code/coupon in the coupon code section in the Order Details tab on the menu page, and click 'APPLY'. Your promotional code will then be redeemed.
We aim to deliver the best possible service, and this will ensure you check your order thoroughly and can notify the rider immediately if anything is incorrect or missing.
Please always ensure you check your order before the rider leaves. Should you notice something wrong after they have left please call our contact centre on 0860 623 623 so they can rectify the problem.
If the order is still in the restaurant, yes you can. Please press the "Track Order" to check the status of your order. You can then make changes or cancel your order by calling McDelivery on 0860 623 623.
Please contact our contact centre on 0860 623 623 to cancel the order. If the driver still arrives please tell them that you called the contact centre to cancel the order and that he must take the order back to store.
Please contact our contact centre on 0860 623 623 to see if they can still change the order for you. If it is too late you will need to either cancel that order and create a new one or create an additional order.